Submit your product RMA claim

Complete every required field so our Los Angeles team can validate your serial number, purchase record, defect type, and upgrade eligibility quickly.

Name *

Phone *

Email *

Product model *

Serial number *

Current monitor size and refresh rate

Order Number *

Purchase Date

Proof of purchase

Choose file or drag here

Supported format: PDF, JPG, JPEG, PNG, GIF, SVG.

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Select all issues that apply. Photo or video evidence is mandatory for every selected item. Issues caused by incorrect settings, cables, physical damage, or normal wear are not covered.

Defect selection

Checkbox *

Screen will not turn on or display any image at all
Multiple dead pixels visible during normal gaming/use (more than 3)
Persistent bright/stuck pixels that do not disappear after power cycle
Screen artifacts, flickering lines, visual corruption or glitches
Severe backlight issues - uneven brightness, clouding or blooming visible in dark content
Major color distortion or tint that cannot be corrected with OSD/settings
Persistent screen flickering or refresh problems not resolved by changing cables/settings/source
Horizontal or vertical lines appearing across the screen
No signal / black screen with backlight on despite correct input and cable
Monitor overheats and shuts down during normal gaming sessions (not due to high ambient temperature)
Other manufacturing defect

Other defect details

Defect evidence *

Choose file or drag here

Supported format: PDF, JPG, JPEG, PNG, GIF, SVG.

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Optional real-time video

Choose file or drag here

Supported format: MOV., MP4

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Claim details

Describe when the issue started, what source/cable/settings were tested, and whether the issue appears during normal gaming or everyday use.

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Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

$1,599.99