GTEKcare · protection plan
GTEKcare keeps your interactive whiteboards and monitors running with priority support, genuine parts, and optional accidental damage coverage — all backed directly by GTEK.
Backed by GTEK
Service direct from the manufacturer - no third-party claims process.
Genuine parts
Every replacement uses original GTEK components, installed to spec.
Faster turnaround
Care+ priority dispatch keeps your team productive with minimal downtime.
Real humans
Talk to certified GTEK specialists, Mon-Fri local hours.
Verify your device
Enter your IWB serial number and original purchase order ID.
Choose your plan
Both plans extend your factory warranty and route you to a real GTEK specialist. Care+ adds accidental damage and on-site service.
GTEK Care plans are only for GTEK whiteboards. Accessories, mounts, carts, cables, pens, remotes, and other add-ons are not covered.
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How it works
Enter your IWB serial number and original purchase order ID to confirm eligibility.
Pick GTEK Care or Care+ based on how much protection your team needs.
Coverage starts the day your standard warranty ends - no overlap, no gap.
You can purchase GTEK Care or Care+ any time within 1 months of your original product purchase date, as long as the device is registered.
GTEK Care+ covers one accidental damage incident during the active Care+ coverage period, including eligible screen impact or liquid spill damage.
No. GTEK Care and Care+ are registered to the original purchaser and are not transferable if the Smart Board is sold, gifted, or otherwise transferred to a new owner.
Open a ticket from your GTEK account or call our support line. Most claims are diagnosed and dispatched within 1 business day.
Yes. Plans are fully refundable within 30 days of purchase, provided no claims have been filed. The customer is responsible for the return shipping fee.