GTEKcare · protection plan
GTEKcare keeps your interactive whiteboards and monitors running with priority support, genuine parts, and optional accidental damage coverage — all backed directly by GTEK.
Backed by GTEK
Service direct from the manufacturer — no third-party claims process.
Genuine parts
Every replacement uses original GTEK components, installed to spec.
Faster turnaround
Care+ priority dispatch keeps your team productive with minimal downtime.
Real humans
Talk to certified GTEK specialists, not chatbots — Mon–Fri local hours.
Verify your device
Enter your IWB serial number and original purchase order ID.
Choose your plan
Both plans extend your factory warranty and route you to a real GTEK specialist. Care+ adds accidental damage and on-site service.
GTEK Care plans are only for GTEK whiteboards. Accessories, mounts, carts, cables, pens, remotes, and other add-ons are not covered.
GTEK Care+ — $349
Coverage activates the day your standard warranty ends.
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How it works
Enter your IWB serial number and original purchase order ID to confirm eligibility.
Pick GTEK Care or Care+ based on how much protection your team needs.
Coverage starts the day your standard warranty ends — no overlap, no gap.
You can purchase GTEK Care or Care+ any time within 12 months of your original product purchase date, as long as the device is registered.
Care+ covers unintentional drops, screen impact, and liquid spills — up to 2 incidents per coverage year. Cosmetic damage that doesn't affect function is excluded.
Yes. Both Care and Care+ stay attached to the device serial number and transfer to the new owner automatically.
Open a ticket from your GTEK account or call our support line. Most claims are diagnosed and dispatched within 1 business day.
Plans are fully refundable within 30 days of purchase, provided no claims have been filed.