Return policy
GTEK accepts eligible smart board returns within 30 days of delivery. Return freight charges apply based on product size and condition.
30-day return window
Returns are accepted within 30 days of delivery.
Return freight applies
Return shipping is not free for oversized smart board displays.
7-10 business days
Refunds are processed after the returned product is inspected.
Policy details
Returns are accepted within 30 days of delivery.
The product must be in new, unused condition, with all original packaging, accessories, and materials included.
Proof of purchase, such as an invoice or receipt, may be required to validate the return.
Due to the size and weight of the 98" smart board display, return shipping is not free. It will be your responsibility to pay for the return fee.
A flat return freight charge of $350 will apply and be deducted from your refund for 65", 75" and 86" smart boards.
| Product size | Return freight charge |
|---|---|
| 65 Inch | $350 flat |
| 75 Inch | $350 flat |
| 86 Inch | $350 flat |
| 98 Inch | User pays return freight. |
To initiate a return, please contact our customer service team for a Return Authorization (RA) and shipping instructions.
Once the product is received and inspected, we will issue a refund of the purchase amount, less the return freight charge.
Refunds will be processed to the original payment method within 7-10 business days after inspection.
If your item arrives damaged or defective, please notify us within 5 business days of delivery. We will arrange for replacement or repair at no cost to you.
Products that show signs of use, damage, or modification may not be eligible for return or may be subject to a restocking fee.
Custom orders or special configurations may not be returnable.
Contact our customer service team for a Return Authorization (RA), shipping instructions, and next steps for your smart board return.