Manufacturing defect coverage
Eligible GTEK gaming monitors are covered for manufacturing defects and hardware failures under normal use and conditions.
GTEK HzBoost Warranty
Protection plus built-in upgrade confidence.
GTEK HzBoost Warranty gives you more than protection. It gives you peace of mind that your gaming monitor can stay ahead of the curve with 3-year standard coverage and an exclusive upgrade promise when eligible discontinued replacements are required.
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In-House LA Repair
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Direct Tech Communication
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No Downgrades Ever
3 years of protection, with a built-in upgrade path.
GTEK HzBoost Warranty gives you the same core coverage you expect from a premium gaming monitor warranty, then adds a future-ready promise: if your covered monitor fails and the exact model, refresh rate, or size is discontinued, we replace it with a current equivalent or higher-Hz model and, when appropriate, a larger size.
Every claim is supported by our fully owned Los Angeles repair center. No third-party handoff, faster turnaround, tighter quality control, and service built for players who refuse to compromise.
What makes it different
Standard warranty coverage, plus an upgrade commitment.
Protection should not leave you behind. HzBoost is designed to keep your gaming display experience current when a covered failure meets discontinued inventory.
Equal or better current replacement
If the exact model, refresh rate, or size is no longer in current production, GTEK may provide a current model with equal or higher specifications.
Handled by GTEK technicians
Claims are reviewed and supported by our Los Angeles repair team, keeping diagnostics, communication, and quality control in-house.
How it works
Real-world claim examples.
Example 1
Refresh-rate upgrade
Your 27-inch 240Hz gaming monitor develops a covered hardware fault in year two. The original 240Hz panel is no longer in current production, so GTEK replaces it from current inventory with an equal or higher-Hz option instead of moving you backward.
Example 2
Size availability upgrade
Your covered monitor fails, but the exact size is discontinued. If a like-for-like replacement is not available, GTEK may move you to the nearest current equivalent and, when appropriate, a larger display size.
Example 3
Current-model replacement
Your model line has been replaced by a newer generation. After validation by the LA team, GTEK can repair, provide an equivalent current model, or use a refurbished unit that meets the warranty terms.
Why choose GTEK
Owned repair support in Los Angeles, not outsourced claim handling.
HzBoost is not only about what gets replaced. It is about who handles the claim, how quickly they respond, and whether the repair path protects the gaming experience you paid for.
- Direct technician review Your photos, videos, serial number, and symptoms go to the GTEK support path instead of a generic third-party queue.
- Faster turnaround targets Our Los Angeles team responds within 48 business hours and targets 7-14 business days for most approved claims.
- Quality-controlled repairs Repair, replacement, and upgrade decisions stay inside the GTEK process, helping maintain consistent inspection standards.
- No downgrade philosophy If a covered discontinued monitor cannot be replaced like-for-like, the path is current equivalent or better, never a step down.
Claim process
Simple steps from claim to resolution.
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Prepare your proof of purchase
Keep your purchase receipt, serial number, and monitor details ready so GTEK can verify warranty eligibility quickly.
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Submit the claim online
Provide your serial number, proof of purchase, issue description, and clear photos or video of the problem.
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LA team reviews within 48 business hours
GTEK validates coverage, checks inventory, and confirms the next step: repair, replacement, or eligible HzBoost upgrade.
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Repair, replace, or upgrade
Most approved claims target a 7-14 business day turnaround, with faster local options possible in the Los Angeles area.
FAQ
Common HzBoost questions.
Is HzBoost a separate paid plan?
HzBoost is the GTEK gaming monitor warranty benefit described on this page. Eligibility depends on product, proof of purchase, and the warranty terms in effect.
Does every claim receive an upgrade?
No. If the original model or an equivalent replacement is available, GTEK may repair or replace with the same or equivalent unit. The upgrade path applies when the covered model, refresh rate, or size is no longer available in current production.
Will I ever receive a lower-Hz monitor?
No. For an eligible discontinued replacement, the commitment is current equivalent or better, including equal or higher refresh rate when applicable.
Can GTEK use refurbished units?
Yes. GTEK reserves the right to provide refurbished or current equivalent models as long as they meet the warranty replacement standard.
Who pays shipping?
For warranty claims in the continental United States, GTEK covers shipping for the first approved claim. Later claims may be subject to standard shipping charges.
What is not covered?
Cosmetic damage, accidental damage, misuse, unauthorized modification, damage caused by third-party accessories, and normal wear are excluded.
Terms and conditions
GTEK HzBoost Warranty terms.
Eligibility
Applies to the original end user of an eligible GTEK gaming monitor with valid proof of purchase within 3 years from the purchase date.
Coverage
Coverage applies to manufacturing defects and hardware failures under normal use and conditions.
Upgrade process
If a covered failure occurs and the original model, refresh rate, or size is no longer in current production, GTEK will, at its discretion, provide a replacement from current production inventory with equal or better specifications, including refresh rate and/or screen size when applicable. Replacement is subject to inventory availability. GTEK reserves the right to provide refurbished or current equivalent models.
Shipping
For warranty claims within the continental United States, GTEK covers shipping for the first approved warranty claim. Subsequent claims may be subject to standard shipping charges.
Exclusions
Cosmetic damage, accidental damage, misuse, unauthorized modification, damage caused by third-party accessories, and normal wear are not covered.
Claim process
Submit claims through the online portal with serial number, proof of purchase, and photos or videos of the issue. The Los Angeles team will respond within 48 business hours. Target turnaround for most claims is 7-14 business days, with faster pickup and delivery options possible in the Los Angeles metro area.
Governing law
This program is governed by California law. Disputes will be resolved in the courts of Los Angeles County. GTEK liability is limited to the original purchase price or replacement value, whichever is lower.
Contact
GTEK Los Angeles Repair & Support Center, Los Angeles, CA - 626-964-1222 - support@gtekpro.com. Every claim is proudly handled in-house.
Acceptance and effective date
By submitting a claim, you agree to these terms. The program may change with notice. The latest terms are available on this page. Effective June 2026.